Internal resolution
Where appropriate and safe, discuss your concern with the relevant staff member, Course Coordinator or Student Services.
Student rights & support
Complaints & appeals
AHEAD encourages students to raise concerns and seek a fair resolution. Keep copies of relevant correspondence, evidence and decisions.
Independent external options
National Student Ombudsman
Independent complaints body for domestic and international higher-education students at TEQSA-registered providers (not academic judgement).
Visit the National Student Ombudsman (opens in a new tab)Overseas Students Ombudsman
International students can check the Commonwealth Ombudsman’s overseas-student guidance.
Overseas Students Ombudsman guidance (opens in a new tab)TEQSA complaints
Raise concerns about a provider’s compliance with regulatory standards. TEQSA does not resolve individual disputes.
TEQSA complaints guidance (opens in a new tab)Student responsibilities
What AHEAD and students commit to during a complaint.
- Act honestly in academic work and acknowledge sources.
- Attend required learning activities and submit work on time, unless an extension or adjustment has been arranged.
- Treat others respectfully and contribute constructively to group work.
- Check official communications and follow applicable policies and procedures.